Politica di annullamento e rimborso

• You can cancel at any time from Account → Subscription in the app. No reason is needed and there is no cancellation fee.
• Your plan stays active until the end of the period you have already paid for (the month or year), then it ends. You will not be charged again.
• Cancel before your renewal date to avoid the next charge. Subscriptions renew automatically until cancelled.
• After the plan ends you keep read-only access to your invoices and can export your data; creating new PDFs, emails and uploads needs an active plan.

Because access is delivered in full as soon as a billing period starts, we do not refund or prorate any part of a billing period that has started, whether monthly or yearly, including when you cancel part-way or stop using the Service. Downgrades and plan changes take effect at the next billing period and do not create a refund or credit.

• Failed charge where money was debited and the plan was not activated.
• Duplicate or accidental double charges for the same subscription period.
• Charges made in error, for example after a cancellation confirmed before the renewal date.

These are refunded in full to the original payment method within 5–7 business days of our approving the request.

Email support@radaztech.com from the address on your account with the Razorpay payment ID (it starts with pay_ and is on your Razorpay receipt or bank message), the date and amount, and a short description. We will confirm the outcome by email.

We start an approved refund straight away. Razorpay then returns the money to the original method: usually 5–7 business days, and in some cases longer depending on your bank or card issuer. If you have not received the refund after 7 business days, contact us with your payment ID.

Contact support@radaztech.com or see our Contact page.